The dawn of ticketless parking has meant that both motorists who use car parks, as well as the businesses which run them, can derive numerous benefits. Ticketless parking allows users to enter a parking facility, park and leave without needing to obtain or display a ticket. With a ticketless system, there is no need for any paperwork at all. As you will see, the ticketless approach to car parking will often mean that there are greater efficiencies to be enjoyed which can boost revenue streams. What makes ticketless parking the way forward? Read on to find out.
A Modern Approach
To begin with, ticketed car parking facilities still have their place but they look old-fashioned compared to ticketless facilities. As drivers get more and more used to ticketless car parks, so they will increasingly become aware of the additional hassle they have to go to when using a ticketed facility. In a competitive world, the car park operators that provide ticketless options will increasingly win out over their rivals who stick to legacy systems. In other words, ticketless systems are more in step with modern consumer expectations as contactless payments, e-ticketing systems and so on become the norm. By automating your car park’s ticketing, so your facility will be seen as more modern and in step with current technologies.
No Tickets, Lower Stress
By automatically working out when a vehicle has entered and parked in your parking facility by a reliable license plate recognition system, you do not need consumers to prove that they have paid in advance by displaying their ticket. Bear in mind that this approach needs manual monitoring of dashboards and most problems occur when drivers simply forget to display their tickets. Even in car parks where drivers are expected to take a ticket on entry and present it at a pay station on exit without displaying it, there can be common problems.
Most car park operators know that customers are most frustrated when they lose their tickets, accidentally tear them or mark them such that they cannot be read. With a ticketless system, however, all these issues simply disappear. No longer do you have the problem of tickets blowing off dashboards as drivers shut their car doors or of motorists complaining because they’ve lost their ticket. As such, running your car park becomes much less stressful.
Efficient Entry and Exit
In the main, ticketed car parking facilities operate with two bottlenecks. The first one is a barrier that restricts access to the facility. Each driver must stop, pull out a ticket and retain it for the duration of his or her stay. This usually causes a tailback as drivers are forced to queue to gain access to your car park, something that can put them off, especially at peak times. Although car park customers may pay on foot rather than from their car on exit, there can also be a delay as the queue for the pay station gets longer. Even then, once the parking has been paid for, exiting will often be restricted while the ticket must be presented once more to be able to leave the facility.
Delays of a few seconds here and there as drivers locate their ticket each time can soon build up leaving people behind in the queue feeling frustrated and potentially blocking bays which could otherwise be used by incoming customers. By going ticketless, on the other hand, you can speed up the entry and exit of your facility no end, thereby keeping the car park flowing and with greater access to bays. Particularly for busy car parks, this approach can make for greater operational efficiency and, therefore, improved income streams.
Lower Administrative Costs
One of the major costs associated with traditional car parks is the amount of expenditure that is needed to pay staff to run it. Pay and display car parks, where tickets are paid for on entry and made available for inspection, need patrols to be carried out to ensure customers do not abuse the system. When it comes to tickets that are issued on entry and paid for on exit, you still need staff on hand to be able to deal with the inevitable issues that come up, such as lost or defaced tickets.
However, with a ticketless car park, you can reduce your manpower costs a great deal, often running the entire facility – or even multiple facilities – remotely via IP connections to deal with the very few customer service issues that might crop up from time to time. Operating without tickets also means you do not have to have employees on stand by to deal with jammed machines or to refill ticket issuing machines, of course.
Simpler Parking Facility Maintenance
As mentioned, lowering your operational costs by automating your car parking facility makes a great deal of financial sense. However, with fewer barriers – and even none at all in certain set-ups – as well as the need for very little manually operated car parking machinery, so you will find that your ongoing maintenance costs drop. This is because vehicle license recognition systems and so on have very few moving parts that can go wrong. This makes them simpler to operate and, consequently, your service calls for tweaks and repairs are likely to drop significantly.
Improved Customer Service
Finally, it is worth underlining that the benefits of running a ticketless car park are not all ones that suit commercial operators. By opting for a ticketless system, you will also allow your customers greater freedom, less time spent queuing, a simpler payment interface and less hassle from lost tickets. All of these factors should boost the customer experience and lead to greater levels of satisfaction. That’s not just good for the motorist who wants somewhere convenient to park, of course, but for the operator who becomes, in turn, the preferred service provider.