Updating the pay and display parking machines that your company uses could be one of the best things you do this year. It will provide your customers with a parking arrangement that is top of the range and up to date.
But will it really enhance and improve their customer experience? Here’s why the answer to that question is a definitive yes.
Improve Interface for Intuitive Use
Improving and updating your pay and display parking machines means also using a better interface. Modern machines tend to have clear interfaces, usually with touchscreens.
These can then be used in an intuitive way. It makes the process of paying for a ticket so much easier for your customers. They will be able to select the correct option for them.
Before you buy, have a look at the interface and screen that comes with the model you’re thinking of purchasing. Check it out and make sure that’s easy to understand and use.
Remote Support Via an IP Intercom
Modern machines can be used in many ways. And one feature that is on offer is an IP intercom. These allow your customers to speak to someone over the intercom if they have a problem that needs immediate attention.
It’s an added feature that most older machines simply don’t have, and that makes them stand out. Of course, most people will never need to use this intercom.
But some people certainly will, and they will have their problems addressed much sooner as a result of this feature, so it will be appreciated.
Quicker Ways of Paying for Their Parking Space
Paying money into a machine can take some time for customers. If you have a handful of coins that need to be inserted into the machine one after the other, it’s hard to be quick.
However, if you upgrade your machines, you should be able to take advantage of contactless payment options. That’s something that really is worthwhile. Customers don’t want to be spending too long paying for their parking spaces, so it makes sense to keep this in mind when you’re considering making an upgrade.
Your customers will be glad of the upgrade once it’s been made.
Faster Moving Traffic During Busy Times
The result of faster payment systems is that your car park should start to move faster as well. If you have a relatively small car park, you might find that it fills up pretty quickly during busy times.
This can be eased a little by having a payment system that is fast and doesn’t spend too long handling each customer that uses it. Customers will be dealt with faster and move on faster.
Then new customers can take their space, and the whole system will become much smoother. It’s amazing how new technology can improve efficiency.
Less Likely to Break and Cause Problems for Customers
If the pay and display parking machines you use are old and past their best, they will be much more likely to break down and cause you problems.
The experience of your customers will be greatly diminished if you allow them to be confronted by a broken and out of order machine when they arrive at your car park. Many modern machines are built in a way that allows them to deal with vandalism without breaking, which is a pretty big deal for owners like you.
Better Software for Quick Responses
Many business owners with car parks to run have to buy a range of parking payment machines. To make sure that these are all managed properly, modern machines allow you to use software. This can be controlled independently from your business’s headquarters.
It offers a good way to make changes to what you want your machines to do and how you want them to function. It gives you more control over your machines, so it’s something that you should consider when comparing machines and deciding which are best for you.
Language Options for Foreign Visitors
It’s possible that people from all over the world could visit your business. For businesses with a global outreach and business partners all over the globe, this is something you should think about. Many pay and display parking machines have options that allow users to select which language they want to use.
Of course, this kind of feature won’t be a big deal for most people. But for those that are affected by it, it will matter a lot. For them, the customer experience they have will definitely be improved a lot.
